Question 1

What is the NDIS?

Accepted Answer

The National Disability Insurance Scheme (NDIS) supports people with permanent and significant disabilities that affect their everyday life.

To be eligible, your disability must be lifelong, and your condition must fall into one of the following impairment categories:
Physical: Conditions that affect your body's movement or physical capacity (e.g., cerebral palsy, spinal cord injury, amputation).
Intellectual: Difficulties with learning and everyday life skills.
Cognitive: Impairments in processing information (e.g., brain injuries).
Neurological: Conditions affecting the brain and nervous system (e.g., multiple sclerosis, Parkinson’s disease).
Sensory: Impairments related to sight or hearing.
Psychosocial: Mental health conditions that cause permanent impairment to daily functioning.

The NDIS does not just look at your medical diagnosis; they evaluate how much the impairment reduces your "functional capacity" (your ability to communicate, move, learn, and manage your life).

You can check your full eligibility criteria or start an application by visiting the official NDIS Access Requirements guide.

Question 2

What is NDIS plan management?

Accepted Answer

NDIS plan management is one of four options available to NDIS participants to manage their NDIS funds.

The four options include: 
agency-managed, 
self-managed, 
plan-managed, or 
a combination of these.

NDIS plan management requires a participant to engage with a registered financial intermediary to manage the funding in their NDIS plan.

A plan manager will process invoices, reconcile balances, track expenditure, provide statements, assist with purchases where appropriate and provide guidance on reasonable and necessary purchases.

A plan manager is responsible for providing information to the NDIA or NDIS when an audit is requested.

Question 3

How are NDIS plan management fees paid?

Accepted Answer

Participants receive NDIS plan management funding in their NDIS budget as a separate category called ‘CB Choice and Control’ also known as ‘Improved Life Choices’.

The plan manager must be a registered NDIS provider in order to provide NDIS plan management services and claim payment for such services.

Your plan manager will claim a setup fee at the start of each plan, and service fees each month directly from the NDIS.

Question 4

Is it true that NDIS plan management funding will reduce funding from other areas of my NDIS plan?

Accepted Answer

No.

NDIS plan management supports do not come at the expense of other supports.

Plan management funding is additional and added to your plan, and does not reduce other funding categories.

Question 5

What benefits will NDIS plan management provide to me?

Accepted Answer

Plan-managed participants have a few distinct advantages, including:

The ability to purchase supports from non-NDIS registered providers (like community organisations and therapists who have chosen not to register)

No requirement to use the NDIS portal

Ongoing support in navigating the NDIS

The same control as self-management without the administrative burden

Question 6

What records will my plan manager retain?

Accepted Answer

Better Plan Management 4u is required to keep all financial documentation relating to your NDIS plan for a minimum period of five years.

It is the responsibility of Better Plan Management 4u to produce relevant documentation, on your behalf, to the NDIA or NDIS during an audit.

Question 7

How can I change to NDIS plan management?

Accepted Answer

You can request a review from the NDIS at any time.

If your plan is less than three months old, you can generally ask for a light touch review. A light touch review should provide you with a quick and easy process to switch your plan to ‘plan-managed’.

If your plan is older than three months, it may take longer to switch your plan to ‘plan-managed’. In some cases, this may occur only when your current NDIS plan ends.

Speak to one of our Plan Managers first. We can help guide you through this process.

Question 8

I received my new plan with NDIS plan management approved. What happens next?

Accepted Answer

Please contact us to arrange a suitable time to call or meet (virtually or in person).

Alternatively, you can start the process by registering for NDIS plan management with Better Plan Management 4u using the link below.

Question 9

What if I have questions and need to speak to someone?

Accepted Answer

Better Plan Management 4u office hours are 9:00am to 5:00pm Monday to Friday (AEST).

We can be contacted by telephone, email, text message, Facebook, or you can message us through our website. Please visit our contact page to view the available options.

Question 10

How do I make a complaint?

Accepted Answer

Better Plan Management 4u takes complaints very seriously.

If you would like to make a complaint about our services, you can do so by completing the online form using the link below. Alternatively, please visit our contact page to find alternative ways to contact us.

Question 11

How long do you take to pay invoices?

Accepted Answer

Generally speaking, Better Plan Management 4u process payments within two to three business days.

Please be aware however that delays can and do occur from time to time due to reasons beyond our control. We will contact you if delays or other issues are being experienced - we promise to remain honest and transparent about the processes.

FAQ

Frequently asked questions